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Choosing a Materials Testing Machine: Why Remote Technical Support Matters

Materials testing is a keystone of the construction workflow – and construction material testing (CMT) machines are central to the work. That means, to keep projects moving, it’s critical to keep machine downtime to a minimum. That’s where remote technical support comes in.

Selecting the right CMT machine depends on a variety of factors, from the material you need to test, the specimen’s geometry and the type of test you need to perform. Compression. Flexural. Universal. Manual or automatic.

But type, test and control only scratch the surface of what you need to consider. With different manufacturers in the market, what sets your choice apart?

  • Repeatable and precise results
  • Safety of technicians and machines
  • Ease of use
  • Customer support

The value of repeatable and precise results and technician safety can’t be understated. Let’s focus on the importance of customer support. Specifically, remote technical support.

What is Remote Technical Support?

Remote technical support extends the reach of expert support technicians.

With an available internet connection (or smartphone hotspot if a permanent connection isn’t available), our support team members can log into your testing machine’s user interface anywhere and diagnose a problem remotely.

By establishing a secure connection with the machines at your testing facility, our technical support engineers can easily view machine status, operating parameters and system configuration to diagnose and remotely solve most issues.

Benefits of Remote Technical Support

#1. Improved Uptime: Quickly submit service requests, receive fast system diagnostics and observe the support technician’s troubleshooting in real-time – without having to wait for someone to travel or fit you into their schedule. #2. Maintain Certifications: Ensure that you’re always in compliance and prepared for audits and lab evaluations with easy access to your machine’s calibration status. #3. Continuous Software Updates: Stay current with access to the latest software updates to keep your machine running in optimal condition. #4. Global Support: Get fast, reliable and enhanced support in the U.S., North America and beyond.

Conclusion

Buying a new construction materials testing machine is a big investment, which makes it a big decision. There are many factors to weigh, but remote technical support is game-changing – and for labs that want to get the most out of their investment and stay ahead, a necessity.

Forney machines are used all over the world, and our support and service networks are the most experienced in the industry. Learn more.

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